BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, household, or order, including orders placed under the same customer account, credit card, or billing and/or shipping address. In the event of a change or cancellation, we may attempt to notify you using the provided email and/or billing address or phone number.
You agree to provide current, complete, and accurate purchase and account information for all purchases. Promptly update your account and other information, including email address and credit card details, to complete transactions and contact you as needed.
Please note the following policies regarding orders and purchases:
Finality of Order Information: All order information provided at the time of purchase is considered final. We are unable to modify shipping addresses or other details once an order is placed. Please review your information carefully before completing your purchase.
Order Cancellations: Once an order is placed, it is processed immediately. We are unable to cancel orders after they have been processed. Please double-check your items and details before completing your purchase.
Refunds & Exchanges: Certain items, including sale or discounted items, are non-refundable and non-exchangeable. For further details, please review our Returns Policy.
Delivery Issues and Lost Packages: Satorie is not responsible for lost or stolen packages once marked as delivered. If a package is delayed or marked as undelivered, please contact the carrier directly for assistance. We recommend ensuring that the address provided is accurate and secure.
Product Availability and Backorders: In the rare event that an item becomes unavailable after your order is placed, we will notify you promptly and either refund the unavailable item(s) or offer an alternative product, subject to your approval.
International Orders and Import Duties: For international orders, we take care of all import duties in advance to ensure a smooth delivery experience for our customers. There will be no additional customs duties, taxes, or import fees upon delivery